Effective Date: August 17, 2026
At The Reset Room, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit our website, request services, communicate with us, or otherwise interact with The Reset Room.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. About The Reset Room
The Reset Room is a home cleaning and functional organization business serving clients in and around Kalamazoo County, Michigan.
For purposes of this Privacy Policy, "The Reset Room," "we," "us," and "our" refer to The Reset Room.
2. Information We Collect
We may collect information you voluntarily provide to us, information collected automatically when you use our website, and information provided to us by third-party services you choose to use when interacting with our business.
Information You Provide
Depending on how you interact with The Reset Room, we may collect:
Your name
Email address
Phone number
Home or service address
Billing or payment-related information
Preferred method of communication
Information about your home and requested services
Number of bedrooms and bathrooms
Approximate home size or square footage
Information regarding the condition of your home
Cleaning or organizational preferences
Product or fragrance preferences
Information about pets when relevant to providing services
Service dates and scheduling information
Information you provide during consultations or walkthroughs
Photos or other files you voluntarily upload for quoting or service-planning purposes
Information contained in messages, inquiries, reviews, or other communications you send to us
Please do not submit sensitive personal information through our website forms unless it is specifically requested and necessary for the service you are requesting.
Information Collected Automatically
When you visit our website, certain information may be collected automatically by us or by third-party services we use. This may include:
IP address
Browser type
Device type
Operating system
Pages visited
Approximate geographic location
Date and time of visits
Referring website or source
Website interactions and general usage information
This information may be collected through cookies, analytics technologies, pixels, tags, or similar technologies.
3. How We Use Your Information
We may use the information we collect to:
Respond to inquiries and requests for information
Provide estimates and quotes
Recommend appropriate services
Schedule consultations, walkthroughs, cleanings, and organizational services
Provide and manage requested services
Communicate with you about appointments and services
Send appointment confirmations, reminders, and updates
Process payments and transactions
Send service-related emails or text messages
Respond to customer service requests
Maintain business and customer records
Improve our website, services, and customer experience
Understand website usage and marketing performance
Prevent fraud, misuse, or unauthorized activity
Comply with applicable laws and legal obligations
Protect the rights, property, and safety of The Reset Room, our clients, and others
We may also use information you provide to personalize our communications and recommendations based on your requested services and preferences.
4. Photos and Uploaded Information
If you choose to upload photographs of your home or other files through one of our forms, we use those materials primarily to better understand your space, evaluate your requested services, prepare estimates, and plan for service delivery.
You are not required to upload photographs unless a particular form or service specifically indicates otherwise.
Please avoid including unnecessary personal, financial, medical, identifying, or other sensitive information in photographs or uploaded files.
We may retain uploaded photographs and information for as long as reasonably necessary for quoting, scheduling, providing services, maintaining business records, resolving disputes, or complying with legal and accounting obligations.
5. Text Messages and Phone Communications
If you provide your phone number and consent to receive communications from The Reset Room, we may contact you by telephone call or text message regarding your inquiry, estimate, appointment, service, payment, or other business-related matter.
Where required by applicable law, we will obtain appropriate consent before sending marketing text messages.
Message and data rates may apply depending on your mobile carrier.
You may request to stop receiving non-essential text messages by contacting us or, where applicable, following the opt-out instructions provided in the message.
Opting out of marketing communications does not necessarily prevent us from sending important transactional or service-related communications, such as appointment confirmations, scheduling information, or other messages necessary to provide services you have requested.
6. Email Communications
We may use your email address to:
Respond to inquiries
Send estimates and service information
Confirm or manage appointments
Provide receipts or payment-related information
Communicate about services
Send requested information
Send marketing communications where permitted by law
You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in the email or by contacting us directly.
7. Cookies and Analytics
Our website and third-party service providers may use cookies and similar technologies to help operate the website, understand how visitors use the website, measure advertising and marketing effectiveness, and improve the user experience.
We may use analytics and advertising tools, which may include services provided by companies such as Google or Meta, depending on the tools currently installed on our website.
These services may collect information about your interactions with our website and may use cookies or similar technologies.
You can adjust certain cookie or tracking settings through your browser and, where available, through applicable privacy or cookie controls provided on our website.
8. Third-Party Service Providers
We use third-party companies and platforms to help operate our business and website. These providers may process information on our behalf or receive information when you interact with their services.
Depending on the services we use, these providers may include platforms for:
Website hosting and website functionality
Online forms and information collection
Scheduling and appointment management
Customer relationship management
Email communications
Text messaging and telephone communications
Payment processing
Analytics
Advertising and marketing
Cloud storage and business productivity
Customer reviews
These third-party providers may have their own privacy policies governing their collection and use of information.
We do not sell your personal information to third parties for their own independent marketing purposes.
9. Payment Information
Payments may be processed through third-party payment processors.
The Reset Room generally does not need to receive or store your complete credit or debit card number. Payment information may be collected and processed directly by the applicable payment processor.
The payment processor's privacy policy and terms may apply to information submitted through its payment system.
10. How We Share Information
We may share personal information when reasonably necessary to operate our business and provide services.
This may include sharing information with:
Service providers and contractors assisting with business operations
Payment processors
Scheduling and booking platforms
Website and technology providers
Communication providers
Analytics and marketing providers
Professional advisors such as accountants, attorneys, or insurers
Government agencies or law enforcement when legally required
A successor or acquiring entity in connection with a business sale, merger, restructuring, or similar transaction
We may also disclose information when we reasonably believe disclosure is necessary to comply with the law, enforce our agreements, protect our rights, prevent fraud, or protect the safety of our clients, employees, contractors, or others.
11. Information Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.
For this reason, we cannot guarantee the absolute security of information transmitted to or through our website.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, handling customer relationships, resolving disputes, preventing fraud, and complying with legal obligations.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business-record requirements.
13. Children's Privacy
Our website and services are intended for adults and are not intended to be utilized by children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.
14. Links to Other Websites
Our website may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
15. Your Privacy Choices
Depending on applicable law, you may have the right to:
Request access to certain personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Ask questions about how your information is collected or used
Opt out of certain marketing communications
Withdraw consent where processing is based on consent
Some information may need to be retained to comply with legal obligations, complete transactions, maintain business records, resolve disputes, or protect legitimate business interests.
To make a privacy-related request, please contact us using the information provided below.
16. Michigan Residents
The Reset Room is based in Michigan and primarily serves customers in Michigan.
We will handle personal information in accordance with applicable federal and Michigan law. Nothing in this Privacy Policy is intended to limit any privacy rights you may have under applicable law.
If additional privacy rights become applicable to The Reset Room based on changes in law, business operations, or the geographic location of our customers, we may update this Privacy Policy accordingly.
17. Do Not Track
Some web browsers offer a "Do Not Track" setting.
Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals in all circumstances.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
19. Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact:
The Reset Room
Kalamazoo County, Michigan
Email: hello@theresetroom.io
Phone: (269) 910-4035
Last Updated: August 17, 2026